• In this undated photo provided by Macy's Inc., the department store's new mobile tool is demonstrated. Macy’s is testing a new mobile tool that uses artificial intelligence to help customers navigate throughout the store. It comes as the nation’s largest department store chain tries to improve customer experience in the wake of sluggish sales and stiffer competition. (Tristan Fuge/Macy's Inc. via AP)

    Macy’s tests artificial intelligence tool to improve service

    NEW YORK (AP) — Macy’s is testing a mobile tool using artificial intelligence that lets shoppers get answers customized to the store they’re in — like where a particular brand is located or what’s in stock — that they would normally ask a sales associate face-to-face.