Published: 3:56 pm, Tue. Aug. 30th, 2016Updated: 3:55 pm
Xcel Energy is warning its customers to be aware of scam attempts occurring in the area.
Xcel customers have reported being contacted by phone by scammers capable of “spoofing” an Xcel Energy number so that it appears on caller ID as if the call is legitimate.
The scammers tell the customers their power is about to be disconnected if immediate payment is not made over the phone. Xcel says red flags to watch out for include:
• The caller providing the customer with a callback number that is not a published Xcel Energy customer support number.
• The caller demanding payment be made with a prepaid debit card, or not providing different options for payment.
Customers who are behind on their bills will receive a disconnect notice by mail before any attempt is made to reach them by phone, Xcel says. Xcel also provides multiple ways for customers to make payment.
Anyone believing they have received a scam call should hang up and contact Xcel to verify their account status at 1-800-895-4999 for residential customers and 1-800-481-4700 for business customers.