Published: 1:00 pm, Wed. Jan. 20th, 2016Updated: 3:24 pm
Xcel Energy is once again warning customers to be vigilant of scam attempts made in the company’s name.
Wes Reeves with Xcel Media Relations issued a recent release stating the company is hearing of scam attempts in both New Mexico and Texas, with scammers impersonating Xcel customer agents telling customers their power will be disconnected if they do not make immediate payment over the phone.
“Just a reminder that Xcel Energy always sends written disconnect notices through the mail first if a customer is in danger of being disconnected for nonpayment,” said Reeves. “If customers get a call like this, they should hang up and contact our customer service agents to verify account status.
“If there is a payment due, customers will be given instructions on the appropriate ways to make payment.”
Residential customers should call 1-800-895-4999. Business customers may call 1-800-481-4700.
For more information on avoiding scams, visit connect.xcelenergy.com/scams.